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Returns & refunds

Version 1.0 — September 2026.

30-day return window

You may return most items within 30 days of delivery if they are unused, in original packaging and resalable. Contact us with your order number first — we send the correct return address and instructions. Please don’t ship to any other address.

Exclusions

Items marked final sale on the product page, personalised items, and items damaged by misuse. Hygiene-sensitive items can only be returned sealed.

Return shipping

Free if the item is defective, damaged or not as described. For change-of-mind returns the customer pays return shipping; we tell you the cost before you ship.

Refunds

Once the return is received and inspected we refund the original payment method within 5 business days. Banks typically need a further 5–10 days to show it. Refunds are issued through Stripe; we will never ask for card details by email.

Cancellations

Cancel for a full refund any time before the order is handed to the carrier. After that, use the return process above.

Wrong or damaged item

Send a photo within 7 days of delivery. We reship or refund in full — usually without a return.