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Shipping

Version 1.0 — September 2026. Estimates on product pages come from our own sample orders and are updated when they change.

Where we ship

United States. Some items can’t ship to Alaska, Hawaii, PO boxes or military addresses — the product page says so where that applies.

Processing and delivery

Orders are processed by the warehouse the item ships from, then handed to the carrier. Each product page shows the processing and delivery estimate for that item, measured on our sample order. Estimates are business days and not a guarantee; if an order is delayed significantly, we tell you.

Tracking

You receive a tracking number by email when the parcel ships. It’s also on Track your order and in your account.

Shipping cost

Shown at checkout before you pay. It depends on the item and destination; there are no hidden fees added afterwards.

Split shipments

Multi-item orders may ship in more than one parcel, each with its own tracking number. You are never charged extra for a split.

Lost, damaged or returned-to-sender

If tracking shows no movement for 10 business days, or the parcel arrives damaged, contact us within 7 days (with photos if damaged). We reship or refund. Parcels returned to us because of an incomplete address are reshipped once free of charge, or refunded minus the original shipping cost.